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We aim to respond within 24 hours. When you submit your brief, a real person reads it the same day and gets back to you with initial thoughts and next steps.

Tell us about your project, your goals, your audience, and your timeline. The more detail you provide, the faster we can turn around an accurate quote. But don't worry if you're not sure on everything — we'll ask clarifying questions.

Pricing depends on video type, length, production complexity, and timeline. We provide custom quotes based on your specific project. There's no one-size-fits-all price — we tailor every project to your budget and needs.

Yes, we require a deposit to secure your project and cover pre-production costs. The exact percentage is outlined in your proposal. The remainder is due upon completion.

Most projects take 2-3 weeks from the signed contract to final delivery. Timelines vary based on scope, revisions, and your approval speed. We can discuss rush turnarounds if you have a tight deadline.

Yes. We offer rush turnarounds for urgent projects. Timeline and cost implications are discussed in your proposal, so there are no surprises.

Absolutely. We partner with agencies regularly. We can work as an extension of your team or handle the full project independently — whatever works best for you.

We include revisions in our process. The number of revision rounds depends on your package. We work with you until you're satisfied that the video meets the brief.

Yes. You own the final video outright. Usage rights are included in your package — no ongoing licensing fees or restrictions.

Your quote includes pre-production (scripting, storyboarding), production (filming), post-production (editing, sound design, colour grading), and final delivery in multiple formats. We'll spell out exactly what's included so there are no surprises.